The term ‘Social Commerce’ was coined in 2005 by the Facebook crew. Although it’s been an on / off again topic, the changing consumer...

How can Customer Experience Transformation bridge the gap between perception and real delivery.

The winners in a post-COVID19 era will be determined by those who can successfully build meaningful 1:1 relationships with their customers.

During COVID-19, our reliance on digital services and solutions has been at all-time height, and I can’t see that fading out anytime soon.